General Policy & Regulation

POLICY - TERMS
I. GENERAL PROVISIONS
This clause is your agreement to use the service and payment on the website: http://opensmiletravel.com fo Open Smile Travel JSC. After reading and understanding the terms and conditions of the tour you check the box "Agree" means you agree and accept all terms of agreement in these sites.
Copyright and trademark of website: http://opensmiletravel.com fo Open Smile Travel JSC
Trademarks of Open Smile Travel JSC and protected by copyright laws, you may only use these sites for the purpose of viewing information and registering for online payments for individuals, you are not used. For any other commercial purposes.
Taking the content of the travel program for reference, documenting the study must specify the source from the content of the Open Smile Travel JSC website. Do not use the logo, travel brands Open Smile Travej JSC in any form without the consent of Open Smile Travel JSC in writing.
II. PAYMENTS
Transfer through the account of Open Smile Travel JSC
Open Smile Travel JSC
Bank: Ocean Bank - Branch Ho Chi Minh City
Account number: 70470417830100016
Payment at Open Smile Travel JSC Office
Address: No. 82 Le Lai Street, Ben Thanh Ward, District 1, Ho Chi Minh City.
III. CANCELING TOUR
In case of cancellation, please email the cancellation notice to Open Smile Travel JSC. The staff of Open Smile Travel JSC will contact you to exchange and confirm all your information. Upon completion of the confirmation, Open Smile Travel JSC will refund the exact account you paid after deducting cancellation fees. The cancellation fee will depend on the tour you register.
Responsibilities of Open Smile Travel JSC:
Resolve queries, errors and violations during the payment process due to errors of Open Smile Travel JSC.
Ensure that all services follow the program that you register. However, we reserve the right to change our itinerary or cancel our travel at any time for any unavoidable reason.
Any changes, if any, will be announced as quickly as possible to you immediately before departure or immediately after the occurrence.
Exemption of liability for Open Smile Travel JSC:
Open Smile Travel JSC is not responsible for the accuracy of all the information you provide.
Open Smile Travel JSC is not responsible for your information being stolen if theft is made from your computer due to a computer virus infection or other cause.
Open Smile Travel JSC will not be liable to you if your computer system is damaged while paying or being involved in the use of an external site.
Open Smile Travel JSC is also not responsible for loss of your information due to unforeseen events such as natural calamity, drought, fire, war, etc.
Customer Responsibilities:
You undertake fully responsible for personal information, credit card information has been declared honest and accurate. If any errors, fakes or disputes arise, Open Smile Travel JSC reserves the right to cancel your purchased tour.
You are responsible for checking the account information in time to tell Open Smile Travel JSC if there are problems. Exceeding 30 days from the payment date, Open Smile Travel JSC will not accept any payment claim.
You do not use the contents of the sites managed by Open Smile Travel JSC for commercial purposes without our consent.
You must apply the installation of preventive measures yourself to ensure that any of your choices when using the Open Smile Travel JSC Web sites are free from viruses or any other threats from outside. Interfering or damaging your computer system.
IV. POLICY FOR DELIVERY
Online booking steps for customers:
Customers refer to the information on the website.
Select the tour to set.
Enter passenger information.
Make a purchase tour and choose the form of payment online.
Wait for confirmation from sales staff by Email or Phone.
Steps for sellers:
Check the order information from the management system.
Check the service information and contact the customer for confirmation.
Proceed to issue receipt when receiving payment.
Forms of delivery:
For tour buyers at the company office: get coupons